Last Updated: July 22, 2026

This Privacy Policy explains how Pocket Payments collects, uses, shares, and protects information when you visit www.pocketpayments.com (“Service”).

1. Information We Collect

1.1 Personal Information

We may collect information you voluntarily provide, such as:

• Name
• Email address
• Contact details

1.2 Automatically Collected Information

We collect technical data when you use the Service, such as:

• IP address
• Browser type
• Device identifiers
• Pages visited

We may use cookies and similar technologies to collect this data.

2. How We Use Your Information

We use your information to:

• Provide and operate the Service
• Communicate with you
• Improve and personalize the Service
• Comply with legal obligations

3. Sharing of Information

We may disclose information where reasonably necessary to:

• Payment processors, acquiring banks and technology providers assessing or supporting a requested payment solution
• Service providers that support website hosting, communications, analytics, security or business operations
• Legal or regulatory authorities when disclosure is required by law or necessary to protect legal rights
• A purchaser or successor in connection with a merger, acquisition or transfer of business assets

We do not sell personal information for commercial purposes. Service providers and payment partners may process information according to their own privacy policies and applicable agreements.

4. Cookies and Similar Technologies

We may use cookies and similar technologies to:

• Enable essential website functions and security
• Remember visitor preferences
• Understand website traffic and performance
• Support analytics or marketing activities, where enabled

Some cookies may be placed by third-party service providers. You can manage cookies through your browser settings and any cookie-preference tool available on our website. Disabling certain cookies may affect website functionality.

Where required by applicable law, we will request consent before using non-essential cookies or similar tracking technologies.

5. Security

We use reasonable administrative, technical and organizational safeguards appropriate to the sensitivity of the information we handle. However, no internet transmission or storage system can be guaranteed to be completely secure. Do not submit full payment-card numbers, banking credentials or other sensitive financial information through our website forms.

6. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, meet legal and regulatory obligations, resolve disputes and maintain appropriate business records. Information that is no longer required may be securely deleted, anonymized or otherwise disposed of.

7. Third‑Party Links

Our Service may contain links to third‑party sites. We are not responsible for their privacy practices. Review their privacy policies before interacting with them.

8. Your Choices & Rights

• Request access to personal information we hold about you
• Request correction of inaccurate or incomplete information
• Withdraw consent to certain uses of your information, where applicable
• Request deletion of information that we are not legally or operationally required to retain
• Ask questions or raise concerns about how your information is handled

To submit a request, email info@pocketpayments.com. We may need to verify your identity before responding. Certain requests may be limited where retention or disclosure is required by law, regulation or legitimate business obligations.

9. Children’s Privacy

Our website and services are intended for businesses and are not directed to children. We do not knowingly collect personal information from children without any consent required by applicable law. If you believe a child has provided personal information through our website, please contact us at info@pocketpayments.com.

10. International Users

Personal information may be processed or stored by Pocket Payments or its service providers in Canada, the United States or other jurisdictions. Information processed outside your jurisdiction may be subject to the laws of that location, including lawful-access requirements. Where required, we use reasonable measures to protect personal information handled by service providers.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, services or legal obligations. When we update it, we will post the revised version on this page and change the “Last Updated” date. If a change materially affects how we collect, use or disclose personal information, we will provide additional notice and obtain consent where required by applicable law.

Contact Us

If you have questions, concerns or requests regarding this Privacy Policy or how Pocket Payments handles personal information, contact:

Email: info@pocketpayments.com